# Scaling Strategies from Europe's Leading Marketplace Agency

## Overview

## Podcast transcript

**Introduction**  
Hi, and welcome to Marketplace Masters, the podcast where we uncover the strategies behind success on Amazon and other online marketplaces. This episode is brought to you by [MerchantSpring](https://merchantspring.io/), the leading analytics platform for Amazon vendors and their agencies. Now, Amazon vendor profitability can be tricky, but MerchantSpring's new vendor profitability module makes it easier by integrating COGS, rebates, chargebacks, and advertising costs. With insights at both the vendor code and ASIN levels, you can quickly evaluate profitability from a sell-in and sell-out perspectives.

Paul Sonneveld  
I am your host, [Paul Sonneveld,](https://www.linkedin.com/in/paulsonneveld/) and today, today's episode, we're going to dive pretty deep into the topic of how do you actually successfully scale an Amazon agency? Now, joining me today is [Filip](https://www.linkedin.com/in/filipegert/) to help me demystify this very important topic. Filip is the managing director of [Remazing](https://www.linkedin.com/company/remazing/). Many of you know Remazing, one of the largest pan-European Amazon and marketplace agencies in Europe. He is an international leader in providing software and services for brands on Amazon and other marketplaces.

Now, Filip's career spans several operational and strategic roles, really building a wealth of experience that proved essential when he became the managing director of Remazing in 2021. And since then, he's been committed to creating e-commerce success stories for brands all around the world. And I think he's certainly well-versed to talk about how to scale an agency. So, Filip, thank you so much for joining me today and being a guest on our show.

Filip Egert  
Yes, it's super nice to be here. Thanks for having me. I'm thrilled to share some of the experiences and learnings that we've gathered in the last couple of years. Yeah, super happy to be here. Nice to see you, Paul.

## Scaling an Agency

### The Role of Culture and Leadership

Filip Egert  
I think so, culture is super important, especially if you operate across different locations. It’s all about creating that bond even when we are far apart geographically. Leadership plays a crucial role as well. We need to ensure that our team leads feel empowered to make decisions, which creates a dynamic and motivated workplace.

### Software and Operational Efficiency

Filip Egert  
Regarding software, we’ve invested heavily into our internal tools to manage processes efficiently. Automation has been a game changer. For instance, we built a content management system to streamline our workflows. Without these tools, scaling would have been much harder.

### Challenges in Scaling

Paul Sonneveld  
What do you see as the biggest barriers for agencies struggling to grow past a certain size?

Filip Egert  
One challenge is having an international setup. You can't just operate in one market anymore; brands want to expand into multiple countries. Having teams on the ground and experience in local markets is essential to cater to these demands. Also, not having internal tools to streamline operations can lead to inefficiencies.

## Maintaining Quality Across Teams

Paul Sonneveld  
As you expand, how do you ensure consistency and quality across different teams?

Filip Egert  
Standardized workflows are key. We have a detailed internal wiki and training programs to share knowledge and best practices. Additionally, regular team offsites help maintain relationships and foster communication across teams.

### Leadership in Growth Phases

Filip Egert  
When it comes to appointing leaders within the company, we look for trust, capability, and cultural fit. Leaders have freedom to make decisions within a framework, and that balance between autonomy and guidance has served us well as we grow.

## Recruitment Strategies

Paul Sonneveld  
What methods have you found effective for recruiting talent?

Filip Egert  
We’ve been lucky to utilize an in-house recruitment process. This approach has allowed us to tailor our hiring to our needs and culture, bringing in diverse talent from across Europe rather than being confined to one location.

### Client Contracts vs. Hiring

Paul Sonneveld  
Do you sign new client contracts before recruiting staff?

Filip Egert  
It's about finding the right balance. We can forecast our capacity based on potential projects and recruit accordingly. This helps us to be prepared for upcoming client work without overextending ourselves financially.

## Conclusion

Filip Egert  
Every agency should focus on developing internal tools, fostering a strong culture, and making informed hiring decisions to scale effectively. It's a continuous journey.

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